Sometimes travel plans can change, and you may need to cancel your hotel reservation. If you booked a room through Expedia, you likely made a deposit. If you cancel within the hotel's specified timeframe, your chances of getting a refund are quite high. You can cancel your reservation either on the Expedia website or by phone.
How to Cancel Your Hotel Booking Online
Step 1. Find your booking number in the email from Expedia.
First, check your inbox for an email from Expedia that contains your booking number. This email is sent to the address you provided during the booking process and will assist you in the cancellation process.
Step 2. Go to the "My Trips" section on https://www.expedia.com
On the Expedia homepage, click on "My Trips" in the bottom right corner. This will take you to the login page where you can find information about your trip.
Step 3. Log into your account.
Log into your account by entering the email address and password you used when booking. If you've forgotten your password, you can enter your email address and booking number. Click "Submit" to access your account.
Step 4. Select "Upcoming Trips" and click on your reservation.
Click on the "Upcoming Trips" section and find your reservation. Here, you will see details about your booking.
- Check the booking details to see if cancellation and refunds are possible.
- Usually, you can cancel your reservation within a specific period.
- Even if your reservation is non-cancellable, you may still get a refund within 24 hours. Review the terms for full details about your booking.
Step 5. Click "Cancel Room" on the right side of the screen.
When you open your reservation, options to cancel or modify your booking will appear on the right side of the screen. Click on "Cancel Room" to proceed with the cancellation process.
- If you need to modify your booking, select "Change."
- You can also contact the hotel directly to change conditions, such as selecting a smoking room or bed type.[5] X Source
Step 6. Complete the cancellation process.
To finalize the cancellation, click "Cancel This Room" on the right side of the screen. This will take you to a page with detailed cancellation information.
- Remember, refunds may take up to seven business days.[7] X Source
How to Cancel Your Hotel Booking by Phone
Step 1. Find your booking number.
To cancel your booking by phone, you'll need your booking number. Go to https://www.expedia.com and select "My Trips" to log into your account and find this number.
Step 2. Call 800-397-3342 (from the US) or +1 404-728-8787 (from outside the US).
Call 800-397-3342 if you’re in the US or +1 404-728-8787 if you’re calling from another country. Make sure to use a touch-tone phone.
Step 3. Follow the automated instructions.
Follow the automated instructions. Select your preferred language, press 4 to cancel your booking, and enter your booking number.
How to Resolve Issues
Step 1. If you can't cancel your booking via the Expedia website, contact the hotel directly.
If you encounter difficulties cancelling your reservation on the Expedia website, try contacting the hotel directly. In some cases, cancellations can only be processed through the hotel, even if the booking was made on Expedia. Find the hotel’s phone number, call them, and state that you want to cancel your reservation.
Step 2. Reach out to Expedia support online for more information.
If you have questions, contact Expedia online. Go to https://www.expedia.com/service/ and click "Contact Us." Fill out the form with your inquiry regarding your reservation and cancellation.
Step 3. Message Expedia on social media.
Connect with Expedia through social media. For instance, use Twitter: click on the envelope icon to send a cancellation message. Or use Facebook to send a chat message in the bottom right corner.
- You will need a personal account to send a message.
