MoneyGram is a straightforward and efficient method for transferring money between two parties. Users can send and receive funds through agents in various countries, as well as via online services or regular mail. A key feature of MoneyGram is the ability to track transfers, ensuring safety for both the sender and the recipient.

How to Track a Transfer as a Sender

Step 1. Log into your account and check your transaction history.

Step 1

Go to your account and review your transaction history. This is convenient for those who have sent money online through MoneyGram.

  • Visit the MoneyGram homepage and log in.
  • Find the transaction history section and locate the information about your payment to check its status.
  • This is a basic tracking method, but there is also a "Track a Transfer" feature available.

Step 2. Use the "Track a Transfer" option.

Step 2

Select the "Track a Transfer" feature. You will need the authorization number or the original transfer number for this.

  • Locate this number on your receipt or other documentation confirming the transfer.
  • If you used a mail transfer, you will need the 11-digit number (large red digits on the form you fill out for the recipient).
  • Enter your last name and click the "Track Transfer" button.
  • If these steps do not help, consider reaching out to customer support.

Step 3. Call MoneyGram customer support.

Step 3

Contact MoneyGram customer support to verify if the transfer has been cashed.

  • Call the toll-free number: 1-800-542-3590.
  • Provide the original transfer number and the amount sent.
  • If the money has not been cashed, give the recipient some time—wait 2-3 weeks, especially if the transfer was sent to a company account. If more time has passed, fill out a "Claim Card" form.

Step 4. Fill out a "Claim Card" form.

Step 4

Complete a "Claim Card" form if the transfer was lost. This form can be found on the MoneyGram website.

  • Download and print the document, carefully filling in all fields, especially the original number from the receipt.
  • Pay $15 for processing fees.
  • Don’t forget to include copies of receipts, order number, and transfer amount.
  • If the transfer was cashed, you will receive a copy of the report; if not, you will be refunded by check.
  • If you do not have the original number, fill out the "Number Search" form.

Step 5. Contact MoneyGram support.

Step 5

If the previous steps did not help, reach out to MoneyGram support.

  • Visit the nearest MoneyGram office where you sent the transfer. Note that some representatives may not have direct access to the system.
  • Call 1-800-Moneygram (1-800-666-3947) or 1-800-955-7777 for Spanish assistance.
  • For online support, use the contact form, providing your contact details and transfer information.

How to Track a Transfer as a Recipient

Step 1. Use the "Track a Transfer" feature for online transfers.

Step 1

To track online transfers, use the "Track a Transfer" feature. Ask the sender for the original transfer number.

  • This will allow you to check the transfer status without needing a MoneyGram account.
  • Enter your last name and click "Track Transfer."

Step 2. Visit your local MoneyGram office.

Step 2

If you are expecting a mail transfer, visit your local MoneyGram office to check the status.

  • Transfers may be directed to specific addresses or MoneyGram locations.
  • If it has been less than two weeks, the transfer may still be in the mail. If the delay exceeds 2-3 weeks, the sender should fill out a claim form.

Step 3. Call MoneyGram customer service.

Step 3

As a recipient, you can contact MoneyGram if the transfer is lost.

  • Ensure you have the original transfer number and amount.
  • Call 1-800-Moneygram (1-800-666-3947) or 1-800-955-7777 for Spanish assistance.
  • You can also use the online form, filling in as much information about the transfer as possible.

Step 4. Be aware of potential delays at financial institutions.

Step 4

Sometimes delays can occur at banks for various reasons, including currency conversion.

  • For example, if the transfer was sent through your bank, it may be delayed while processing.
  • For international transfers, currency conversion may take additional days.

Step 5. Contact the sender.

Step 5

If the transfer has not been cashed for a long time, the sender should fill out a claim form.

  • Ensure the transfer hasn’t been lost in transit and that the sender didn’t send it to a different MoneyGram location.
  • If you are sure the transfer is lost, ask the sender to file a claim for a refund and consider other transfer options.

Requesting Information on Old Money Transfers

Step 1. Obtain a copy of your transaction history.

Step 1

Request transaction information for the last 1-10 years for a specific fee. This can be done by the sender, receiver, or a third party. The form can be found on the MoneyGram website under the "Money Order" section.

  • Fill out the form, including all necessary documents.
  • For requests for information up to 1 year — $25, for 2-3 years — $50, for 4-5 years — $75, and for 6-10 years — $100.
  • Pay for the service on the website or at a MoneyGram representative and receive the original number.

Step 2. Provide the names of the sender and recipient.

Step 2

Fill in the names of the sender and recipient for each transfer you are requesting information about.

  • Include all previous phone numbers and addresses.
  • If you are a third party, attach documents to prove your relationship with the sender or recipient.

Step 3. Attach identity verification documents.

Step 3

Attach a photocopy of the sender's, recipient's, or third party's passport to the form.

Step 4. Contact MoneyGram representatives for further information.

Step 4

If you need additional information, reach out to MoneyGram representatives. The transaction archive contains basic information, but a subpoena may be required for signatures or detailed receipts.