How to Get Support from United Way

The United Way foundation, operating in Russia through the 'Road Together' organization since 1993, does not provide assistance directly. Instead, it actively partners with various community organizations that can offer the help you need. When you reach out to United Way, your request may be directed to one of their partner foundations based on your needs.

How to Use the 2-1-1 Service

Step 1. Call 2-1-1.

Step 1

Call 2-1-1 from any phone to find out how to get the assistance you need.

  • Calls to this number are free and confidential.
  • Operators are available 24/7.
  • You can call from both mobile and landline phones, but not all carriers support this number. Also, be aware that some areas may have no network coverage.
  • Calls are accepted in over a hundred languages.

Step 2. Search for alternative numbers through the online database.

Step 2

If you are unable to reach 2-1-1, you can use the online database to find the number you need. The First Call program can also help you find the necessary contacts.

  • Find the 2-1-1 database at: http://www.211search.org/
  • To search, enter your zip code or city name.
  • After that, click the 'View All' button to get a list of available services in your area and alternative numbers.
  • Calling an alternative number will provide you with the same assistance as calling 2-1-1.

Step 3. Understand the purpose of the 2-1-1 number.

Step 3

The 2-1-1 number, known as the First Call for Help, is designed to provide information about financial, medical, or social assistance.

  • Through this number, you can connect with agencies that offer services for seniors, mental health counseling, information about utility and housing services, as well as help with tax issues and childcare.
  • United Way of Metropolitan Atlanta was the first to use the 2-1-1 number in 1997, and since 2000, it has been available across the United States.

Step 4. What to expect when you call.

Step 4

When you call 2-1-1, you will be connected with an experienced specialist who can answer your questions.

  • This specialist is knowledgeable about all the services available in your area.

Step 5. Provide clear answers to questions.

Share the necessary information about your situation with the operator. The more data you provide, the faster you will receive assistance.

  • Usually, you will not be connected directly to the service provider, but you will receive contact details and instructions for next steps.

How to Contact Local United Way Offices

Step 1. When to reach out.

Step 1

If you cannot reach 2-1-1, you can contact your local United Way office.

  • Local offices cannot provide assistance directly, but they can help connect you with partners who handle your issues.
  • If you need financial support for a project, reach out to your local office, as each branch operates independently.

Step 2. Find your branch.

Step 2

To find your local office, use the online database.

Step 3. Contact the office.

Step 3

Once you find the contact information for your local office, you will have access to their address, phone number, and website.

  • Keep in mind that most offices operate only during standard business hours.
  • For prompt communication, it’s best to use the phone.
  • The website can provide information about local programs and contact details.

Step 4. Discuss your needs.

Step 4

When you connect with the office, discuss your issue with a staff member.

  • The staff member will inform you of possible solutions based on available resources in your region.

Step 5. Reach out to the right source.

Step 5

After consulting with United Way, you will be provided with contact details for the necessary organizations.

  • If you cannot reach out to them yourself, United Way staff can assist.
  • Follow the instructions you are given.

Additional Options

Step 1. Use the online form.

Step 1

If you need help that 2-1-1 or your local office cannot provide, fill out the contact form on the United Way website.

  • The online form is available at: http://apps.liveunited.org/contact/
  • Fill in your first name, last name, and email address. You can also specify the organization you represent and your zip code.
  • After completing the form, write your question and click 'Submit'.

Step 2. Call by phone.

Step 2

You can contact the United Way headquarters at 703-836-7112.

  • Follow the instructions you hear after dialing to connect with an operator.

Step 3. Reach out to United Way partners.

Step 3

United Way collaborates with many organizations. If you know any of them, you can reach out directly.

  • One such partner is FamilyWize, which helps reduce healthcare costs. You can contact them at 800-222-2818 or through their website.