Sometimes plans change, and you need to cancel your hotel booking. If you booked through Expedia, it’s likely that you’ve already paid for your stay. If you cancel within the time frame specified by the hotel, your chances of getting a refund are quite high. You can do this through the Expedia website or by phone.
How to Cancel a Hotel Booking Online
Step 1. Locate your booking confirmation number in the email from Expedia.
Remember where you stored the email from Expedia that contains your booking confirmation number. This email is sent to your email address at the time of your hotel reservation. Find it to make the cancellation process easier.
Step 2. Go to the "My Trips" section on https://www.expedia.com
Navigate to the "My Trips" section on the website https://www.expedia.com. This option is located in the bottom right corner of the homepage. You will be prompted to log in to your account where you can find your trip details.
Step 3. Log into your account.
Enter your login details. Provide the email address and password you used when booking. If you forgot your password, you can enter your email address and booking number. Click "Submit" to log in.
Step 4. Select "Upcoming Trips" and click on your booking.
Go to the "Upcoming Trips" section and select your hotel booking. This will open up your booking information.
- Review the details to find out if it can be canceled and if a refund is possible.
- Most bookings can be canceled within a specified period.
- If your booking is non-refundable, you may still cancel it and receive a refund within 24 hours. Check the terms and conditions for full details regarding your booking.
Step 5. Click "Cancel Room" on the right side of the screen.
Click on "Cancel Room" on the right side of the screen. After selecting your booking, the option to cancel or modify will appear. Choose "Cancel Room" to proceed with the cancellation.
- If you wish to modify your booking, click "Change" instead.
- For clarifications regarding details like room type or amenities, contact the hotel directly.[5] X Information Source
Step 6. Complete the cancellation process.
Finish the cancellation by clicking "Cancel This Room" on the right side of the screen. You will be taken to a cancellation information page.
- Note that refunds may take up to seven business days.[7] X Information Source
How to Cancel a Hotel Booking by Phone
Step 1. Find your booking number.
Write down your booking number as it is needed for cancellation over the phone. Go to https://www.expedia.com and select "My Trips" to log into your account and retrieve your number.
Step 2. Call 800-397-3342 (for the US) or +1 404-728-8787 (for other countries).
Call 800-397-3342 if you are in the US, or +1 404-728-8787 if you are outside the country. Use a touch-tone phone.
Step 3. Follow the automated instructions.
Follow the instructions provided by the automated system. Select your preferred language, press 4 to cancel a reservation, and enter your booking number.
How to Resolve Issues
Step 1. If you can't cancel your booking on the Expedia website, contact the hotel directly.
If the Expedia website does not allow you to cancel your booking, try contacting the hotel. In some cases, cancellation can only be done through the hotel, even if the booking was made on the Expedia site. Find the hotel’s phone number and inform them of your intention to cancel.
Step 2. Contact Expedia online for clarification.
Reach out to Expedia online if you have questions. Visit https://www.expedia.com/service/ and click "Contact Us." Fill out the online form with your question regarding your booking and the cancellation process.
Step 3. Reach out to Expedia via social media.
Connect with Expedia on social media, such as Twitter. Click on the envelope icon to send a message regarding your cancellation. You can also use Facebook—send a message in the chat located in the bottom right corner.
